1. Purpose and scope

These terms and conditions of sale govern all transactions between OBIENAITRE, represented by Adeline Quesnel, and any individual or legal entity. They apply to the sale of online training courses, in-person training courses, and digital products offered on the website obienaitre.fr. Access to the website and use of the services implies full and unreserved acceptance of these terms and conditions.

2. Seller's identity and contact

Seller: OBIENAITRE

Manager: Adeline Quesnel

Address: Information not provided

Telephone: Information not provided

Email: Information not provided

Domain: obienaitre.fr

Hosting: Webflow

Domain registrar: Hostinger

Any complaint or request for information can be addressed to the seller via the website's contact form.

3. Products and prerequisites

Obienaitre offers two training formats for fertility and preconception massage:

Online training: immediate access, complete theory, 200+ practical videos and demonstrations, 50-page manual, training certificate, self-paced learning, unlimited WhatsApp support, monthly live French-language sessions, lifetime access with included updates.

In-person training: two days of practical work in a small group (up to 4 participants), comprehensive online theory, 200+ practical videos and demonstrations, 50-page manual, training certificate. Dates are provided upon booking.

Digital products (ebooks, audios, programs) are available for immediate download after payment is confirmed.

4. Price and VAT

Online training: €555

In-person training: €1111

Digital products: price varies depending on the product

Prices shown are in euros including VAT. VAT status: Information not provided. Prices are subject to change without notice, but changes will only apply to new orders.

5. Order and confirmation

Orders are placed online via the website's payment form. The customer must provide accurate and valid contact information. An order confirmation is sent by email after payment is validated. This confirmation serves as proof of the transaction. The customer has 24 hours to report any errors or issues.

6. Payment

Accepted payment methods: Information not provided. Payment must be made in full before accessing the content. No access will be granted if payment is not validated. Payment data is secure and processed in accordance with applicable regulations.

7. Access to online training

Access credentials are sent by email within 24 hours of payment confirmation. Access is personal and non-transferable. The client agrees not to share their credentials with any third party. The learning platform is accessible 24/7, subject to technical maintenance. Content updates are included and automatically accessible. Technical and pedagogical support is provided via WhatsApp with no limit on the number of requests. Monthly live sessions are recorded and remain available for replay. Lifetime access means that the client retains access to the training as long as the platform exists, unless the account is terminated for violating the terms and conditions.

8. In-person training

Booking in-person training commits the client to attending on the agreed dates. If unable to attend, the client may request a free postponement to a later session, subject to availability and notification at least 14 days prior to the scheduled date. If the client cancels less than 14 days before the training, no refund will be given, but a postponement is possible. In the event of an unjustified absence, no refund or postponement will be granted. In the event of force majeure (epidemic, natural disaster, administrative closure), the training may be postponed or converted to an online format at no additional cost.

9. Right of withdrawal

In accordance with the French Consumer Code, the customer has a period of 14 days from the date of the order to exercise their right of withdrawal, except in cases of legal exceptions.

Exception for online training: Before accessing the content, the client expressly and explicitly agrees to waive their right of withdrawal. This waiver is mandatory to unlock immediate access. Without this acceptance, access will not be granted. The client acknowledges that this waiver is voluntary and that they understand its implications.

For in-person training: the right of withdrawal applies if the sale was concluded remotely (via the internet or telephone). However, if the training date is less than 14 days away, the right of withdrawal does not apply. In the event of a valid withdrawal, the refund will be issued within 30 days of the request.

For digital products: the right of withdrawal does not apply after downloading or accessing the content.

Cancellation requests must be sent by email to the seller with the subject line "Cancellation" and the order number.

10. Intellectual Property

All training content (videos, manuals, materials, resources) is the exclusive property of OBIENAITRE. The client is granted a personal, non-exclusive, and non-transferable license for their private use only. Any reproduction, distribution, modification, or sharing of the content without written authorization is prohibited and may result in legal action. The client may not resell, rent, or make the content available to third parties. Certificates issued are personal and non-transferable.

11. Legal Guarantees

Obienaitre guarantees that the training courses and products conform to the description provided on the website. In case of non-conformity (missing content, technical error, malfunction), the customer may request a correction or a refund within 30 days of discovering the defect. The legal guarantees of conformity and against hidden defects apply in accordance with the Consumer Code.

12. Limitation of Liability

Obienaitre cannot be held liable for indirect damages, data loss, service interruptions, or commercial losses resulting from the use of the website or training courses. Obienaitre's liability is limited to the amount paid by the client. Obienaitre disclaims all responsibility for loss of access due to a forgotten password, account deletion, or unauthorized use. The client is responsible for backing up their login credentials.

13. Personal data

The personal data collected during the ordering process is processed in accordance with the privacy policy available on the website. The customer consents to the processing of their data for order fulfillment, content delivery, and marketing communications. For any questions regarding data protection, please consult the privacy policy or contact the seller.

14. Complaints

In case of a problem or complaint, the customer must contact the seller by email within 30 days of the issue. A response will be provided within 15 business days. The seller is committed to finding an amicable solution.

15. Consumer mediation

In the event of an unresolved disagreement, the customer may resort to consumer mediation. Mediator: Information not provided. The customer may also contact the competent authorities or courts, depending on the applicable jurisdiction.

16. Applicable Law and Jurisdiction

These terms and conditions are governed by French law. Any dispute arising from these terms and conditions or the use of the website will be subject to the jurisdiction of the French courts, in accordance with the French Code of Civil Procedure. In the event of a dispute with a consumer, the provisions of the French Consumer Code will apply.

Date of update: Information not provided

Version: 1.0

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